Most firms never find out how many of those calls they lose. A call that rings out leaves nothing behind — no message, no record, no second chance. The customer simply rings the next firm on the list.
A service that answers your line when you can't — evenings, weekends, mid-job, on the ladder. It answers in your firm's name, takes the details, recognises a genuine emergency from one that can wait until morning, books the work in, and sends you the details before the customer has hung up.
AI software with light human oversight. You approve everything. It sits alongside your team, not in place of it.
Before you decide anything, you can hear it. We make a forty-second recording of what your own out-of-hours line could sound like — your firm's name, a real emergency handled, the job booked. It costs nothing and commits you to nothing.
£1,250 a month
The log decides, not us. That clause is in writing from day one.
Five places available locally to begin with. Live within the week.
Take a place Hear a demo made for your firm — freeA smaller start is available — after-hours answering alone at £399 a month, with the same ninety-day terms.
Merchants Virtual is run by Robert Daubigny. Forty years building and running business-to-business service operations in the UK — including one that became the largest of its kind in the country. This service exists because the most expensive thing in a trades business is rarely the work itself. It is the work that never arrives because nobody answered.
Questions before committing: [email protected] — replies come from Robert, same working day.